As the Primetics team adapts to the working at home restrictions placed on us during this pandemic we believe our service is business as usual as we continue to support you remotely and deliver solutions as we always have done. The only difference is our ability to join you face to face to discuss strategy and how our solutions can help your business as it evolves and the ability to deliver onsite training.
In an effort to reduce the impact of no face to face contact we are increasing our contact through alternative methods, video chat where possible, followed by telephone as our secondary preference and thirdly, email. So far this is bridging the gap and I believe you, our customer, is responding well to this and supporting this activity through a mutually difficult time.
I am sure you have a higher than usual workload at the moment but it would be great if you could spare five minutes to arrange a call with a Primetics employee (Myself, account manager, customer service or anyone else that you can think of), give us your feedback on how things are going in your business or let us know how well we are doing at supporting your needs over the past couple of weeks to ensure we continue to implement improvements in our service moving forward.
I am looking forward to Primetics hearing from you soon,