Why Workflow Is the Key to Your Businesses Success 

Workflow is a business buzz term that most of us are familiar with and while it may sound technical, it is really rather simple. Putting a successful workflow in place is similar to switching from a manual to an automatic car. The repeated motions associated with driving are no longer required because the automatic car handles them for us. Similarly, automated workflows oversee many of the repetitive and tedious business tasks that you perform daily, all while providing improved performance.  

Despite the numerous advantages of an enhanced workflow, implementing them can be difficult as you are required to see the big picture while also accounting for all the details that go into it. However, without one, your workers will begin to accept inefficiencies as the norm, until a key deadline is missed, or a significant error is made. Our Workflow solution provides additional value to management capabilities that increase your business and process excellence. It complements your existing Gold and Generation software by providing a completely integrated solution that allows users to configure multiple, unlimited workflows for different purposes such as delivering alerts, messages, controls, reporting, and process exceptions.

Increase Business Efficiency and Productivity  

When tasks in your operations can be completed swiftly and effectively, your company’s productivity increases. With our solution, Workflow, important activity in your organisation can be controlled and improved with fast and efficient event triggers related to your data entry points. These triggers minimise the risk of costly errors and the need for retrospective inquiry. Administrators are provided with a plethora of information about the workflows that they create, as well as configurable options, to ensure they have complete control and awareness of what the system is doing. As a result, users can make faster, more informed decisions, and employees may boost productivity and discover the hidden value of their data.

Maintain Positive Customer Relationships  

We are all capable of making mistakes at work. These mistakes, however, can be costly not only to the business, but to customer relationships. Pertinent information can be brought to the attention of Workflow users with customisable warnings and pop-up messages. For example, an error message will prevent users from processing orders for accounts with outstanding complaints. These workflow automations provide users with a complete picture so that they may act in a way that upholds important customer relationships and accelerates the business toward its goals.  

As well as seeing the big picture, providing your customers with complete transparency is pivotal to strong customer relationships. When you have the most up-to-date information and can ensure its accuracy, you can keep your customers informed and satisfied while avoiding unneeded disruptions to your operations. Workflow enables email and SMS notifications to clients when specific triggers are activated. For instance, notifying customers of a late delivery. The emails can be configured by the user to include the necessary information so that all relevant data is substituted in future workflow initiations. The information in the email then allows recipients to view the order details within Gold or Generation so that they are easily kept up to date with their order status.

Evolve Alongside Workflow  

All businesses change and evolve, and workflows must be examined and adjusted on a regular basis to ensure that they evolve with your company to remain effective. Business workflow construction allows complete customization, allowing you to establish a workflow that is fit for your company’s developing and changing goals. Our Workflow solution allows users to configure multiple, unlimited workflows and with the Workflow Enquiry feature, you can view which have been initiated by the system as well as all the information associated with them. We designed Workflow to evolve alongside your business, and we included customisation so that you could update, improve, or remove automations that were no longer useful.  

We all have tasks at work that are repetitive, plain boring, and sometimes ineffective. Automating these with Workflow can save you the time and effort and keep business processes efficient and productive. If you want to secure business and process excellence and see first-hand the benefits of an improved workflow, then do not hesitate to contact us to discuss in more detail.